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FAQs
General

How do I sign-up to receive local deals, coupons and offers?

There are three ways to join us: 1. Download and install the Shopa Docket app; 2. Follow the prompts when you land on our homepage or go to use an offer; or 3. Click 'Join' in the top navigation or footer of the main website. If you are looking for more ways to save, visit us at www.shopasave.com.au for cashback offers.

Why do I need to create an account?

You don’t need to create an account to browse Shopa Docket offers online, however being a member allows you to: - Use all the functionality including to redeem coupons online and print for redemption later offline - Access the Shopa Docket app - Save your favourite offers to use in the future - Receive exclusive offers direct to your email inbox - Play the app game, earn stars just by opening the app then play the game to win gift cards from leading retailers.It’s fun!

How do I update my profile or preferences?

To update your details please click on My Details to update

Offers

How do I remove a saved offer from My Offers?

Website – Click the rubbish bin associated with the offer. App – Swipe left on an offer tile in the My Offers page and press the delete button.

How do I remove items from my history?

Website – Click the rubbish bin associated with the offer. App – Swipe left on an offer tile and press the delete button.

How do I print a coupon?

You can print coupons through the website; however both the mobile web and our mobile app produce unique codes that can be used at the point of purchase. Some offers will say "Unique Printouts Only Accepted". This means that if you need multiple coupons, you will need to do the print action multiple times to generate multiple codes.

Why can’t I find an offer that I found on an in-store docket on your website or app?

Unfortunately, some advertisers only make their offers available via an in-store docket. You will also find that some offers are available on our website or app, but not on the in-store dockets.

Can I use a digital coupon the same way I can use a print coupon?

All coupons on the website may be used as a print or digital coupon. Each coupon may have different terms and conditions of use and its recommended you check the terms before going to use your coupon.

What happens when an advertiser will not accept the offer or coupon under the terms advertised?

This is a rare occurrence but if this happens please contact us through the app or at customerservice@shopadocket.com.au

What do the stars do?

The stars are our way to reward you for using our app. Every day that you open the app you will receive a star. Each star allows you one play of our game for your chance to win prizes.

How come I never win the game?

On average we have around 700+ plays per day so there's lots of competition. We have given away over $45,000 worth of gift cards, so our best advice is to keep trying!

Cashback

Where have the cashback offers gone?

Cashback offers are now available at shopasave.com.au or on the Shopa Save app. Simply log in with your Shopa Docket account details

Where is the cashback money that I have earned?

All Cashback offers and earnings are now available at shopasave.com.au or on the Shopa Save app. Simply log in with your Shopa Docket account details

Troubleshooting

Why am I unable to sign in?

Tap 'forgot password' to set a new password, if that fails try to sign up again. If it's still not working please send us a message and we will help you resolve it.

What happens if the App doesn't work properly or is always crashing?

Try clearing your App data or uninstalling and reinstalling the App. On an Andriod Phone? 1. Open your phone's Settings app. 2. Tap Apps & notifications. 3. Tap See all apps > Shopa Docket > Storage. 4. Tap Clear cache. On an Apple iPhone? Delete the app and head to the App Store to re-download it.

Still unsure and need help?

Please contact our support team. We’re here to help and mostly respond within 24 hours Monday to Friday, but please allow up to 72 hours in case the team is experiencing higher than usual enquiries.


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